Sarah’s idea wants you to be thrilled with your new purchase. However, if you need to return an
item, we’re here to help.
Returns of products by buyers and acceptance of the returned products by sellers shall be managed
by us in accordance with the returns page on the marketplace, as may be amended from time to
time. Acceptance of returns shall be in our discretion subject to compliance with applicable laws of
the territory.
Refunds in respect of returned products shall be managed in accordance with the refunds page on
the marketplace as may be amended from time to time. Our rules on refunds shall be exercised in
our discretion subject to applicable laws of the territory. We may offer refunds in our discretion:
- in respect of the product price;
- local and/or international shipping fees (as stated on the refunds page); and
- by way of vouchers, mobile money transfer, bank transfers or such other methods as we
may determine from time to time.
Returned products shall be accepted and refunds issued by Sarah’s Idea acting for and on behalf of
the seller.
Changes to our returns page or refunds page shall be effective in respect of all purchases made from
the date of publication of the change on our website.
Need help?
Contact us at help@sarahsidea.com for questions related to refunds and returns.